Refund Policy

This Refund Policy ("Refund Policy") explains the circumstances under which CubiCloud ("CubiCloud", "we", "us", or "our") may issue refunds for Services purchased from us.

This policy forms part of our Terms of Service. By purchasing or using CubiCloud Services, you acknowledge and agree to this Refund Policy, subject to any rights that cannot legally be excluded or waived under applicable law.

1. General Refund Eligibility

Refunds are generally considered only where a verified technical or service-related issue caused by CubiCloud prevents a paid Service from functioning substantially as intended and our technical team is unable to resolve the issue within a reasonable timeframe.

Refund eligibility may depend on:

• The Service purchased;
• The date of purchase;
• Actual Service usage;
• The nature of the reported issue;
• Whether CubiCloud is responsible for the issue; and
• Any applicable Service-specific refund terms.

Refunds are not generally provided for:

• Change of mind;
• Customer misconfiguration;
• Incorrect software configuration;
• Unsupported software or applications;
• Customer-created bugs;
• Plugin or mod incompatibility;
• Issues caused by third-party software;
• Lack of technical knowledge;
• Failure to configure or secure a VPS correctly;
• Customer's failure to maintain backups;
• Internet connectivity problems outside CubiCloud's network;
• Third-party service failures; or
• Circumstances outside CubiCloud's reasonable control.

All refund requests are subject to review.

2. Refund Request Period

Unless a different period is explicitly stated for a particular Service or promotional offer, refund requests must be submitted within 24 hours of the original Service purchase or activation.

The request must include sufficient information for CubiCloud to investigate the reported issue.

Requests submitted after the applicable refund period may be denied.

Renewals, recurring charges, and previously used billing periods are not automatically eligible for refunds merely because the customer did not intend to continue using the Service.

3. Non-Refundable Services and Charges

The following are generally non-refundable:

• Dedicated IP addresses;
• Domain registrations;
• Domain renewals;
• Domain transfer fees;
• Setup or installation fees;
• Custom configurations;
• Custom development or technical work;
• Add-ons that have already been provisioned or consumed;
• Additional resources that have already been used;
• Previously consumed usage-based services;
• Account or wallet credits, except where required by applicable law;
• Services suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy; and
• Services where the requested refund is otherwise excluded by the applicable Service terms.

Third-party products or services purchased through CubiCloud may also be subject to the refund policy of the relevant third-party provider.

4. VPS, VDS, and Dedicated Services

VPS, VDS, dedicated-resource, and dedicated-server Services may involve immediate allocation of infrastructure, IP addresses, storage, CPU resources, and other resources.

Unless a specific plan or promotion expressly provides a refund period, these Services are generally non-refundable after provisioning or activation.

If a VPS or dedicated Service is unable to function due to a verified CubiCloud infrastructure failure, our support team may investigate the issue and provide an appropriate remedy where applicable.

5. Game Server Hosting

For Minecraft and other game server Services, refunds are not generally provided for:

• Plugin or mod issues;
• Server configuration problems;
• Incompatible server software;
• Customer-installed software;
• World corruption caused by customer actions;
• Performance issues caused by customer configurations;
• Excessive resource consumption;
• Customer-side connectivity issues; or
• Changes in preference after using the Service.

If the underlying CubiCloud infrastructure is verified to be defective or unavailable and the issue cannot reasonably be resolved, the request may be considered for a refund or service credit.

6. Web Hosting

Web hosting refunds are subject to the applicable refund period and plan-specific terms.

Refunds will generally not be issued for issues caused by:

• Customer-installed applications;
• Unsupported scripts;
• Incorrect DNS configuration;
• Incorrect website configuration;
• Customer-generated resource abuse;
• Third-party plugins;
• Domain-related issues; or
• Customer content.

7. Hourly and Usage-Based Billing

For Services billed on an hourly, per-minute, per-resource, or other usage-based basis, charges correspond to resources actually provisioned or consumed.

Once usage has occurred, those charges are generally non-refundable.

Examples include:

• CPU or RAM usage;
• Server runtime;
• Storage usage;
• Bandwidth usage;
• IP usage;
• Hourly VPS or game-server charges; and
• Other metered resources.

If a billing error or duplicate charge occurs, CubiCloud may correct the affected charge after verification.

8. Wallet and Account Credits

Funds added to a CubiCloud wallet or account balance are intended to be used for purchasing CubiCloud Services.

Wallet or account credits are generally:

• Non-transferable;
• Not redeemable for cash;
• Not refundable after being used;
• Subject to applicable account and billing restrictions.

Unused wallet balances may be refundable only where required by applicable law or where CubiCloud expressly approves a refund.

Promotional, bonus, or complimentary credits have no cash value and are generally non-refundable.

9. Promotional Offers

Promotional offers, discounts, coupons, credits, trials, and special pricing may have separate refund conditions.

Where a promotional offer includes specific refund terms, those terms take precedence for that promotion.

If a customer receives a discount and subsequently receives an approved refund, CubiCloud may calculate the refund based on the actual amount paid rather than the undiscounted price.

10. Cancellation

Customers may cancel eligible Services through the CubiCloud client area or by following the cancellation process provided by CubiCloud.

Cancellation and refund are separate processes.

Canceling a Service:

• Stops future renewal where properly submitted before the renewal date;
• Does not automatically create a refund;
• Does not reverse previously processed charges; and
• Does not automatically restore deleted or terminated Services.

Customers are responsible for submitting cancellation requests before the applicable renewal date.

11. Automatic Renewals

Recurring Services may renew automatically according to the billing cycle selected by the customer.

Failure to use a Service does not automatically cancel its subscription or recurring billing.

If you no longer wish to use a recurring Service, you should cancel it through the client area before the next renewal.

Refunds for accidental or unwanted renewals are not guaranteed and will be reviewed on a case-by-case basis.

12. Refunds for Service Failures

Where CubiCloud is responsible for a material Service failure, we may, depending on the circumstances:

• Restore the Service;
• Extend the Service period;
• Provide service credit;
• Provide an appropriate SLA credit; or
• Approve a monetary refund where applicable.

The remedy may depend on the affected Service, duration of the issue, applicable SLA, and circumstances of the incident.

13. SLA Credits

Where a Service is covered by a separate Service Level Agreement, eligible downtime may qualify for service credits according to that SLA.

Unless otherwise stated in the applicable SLA:

• SLA compensation is provided as account or service credit;
• SLA credits are not automatically converted to cash;
• Requests must be submitted within the period specified by the applicable SLA; and
• Free Services are not eligible for SLA compensation.

SLA credits and refunds are separate remedies and cannot be claimed twice for the same incident.

14. Refunds Following Policy Violations

Services suspended or terminated due to:

• Acceptable Use Policy violations;
• Terms of Service violations;
• Fraud;
• Abuse;
• Network attacks;
• Spam;
• Unauthorized activity;
• Illegal activity; or
• Other prohibited activity

may be ineligible for refunds.

This does not limit any rights that cannot legally be excluded under applicable law.

15. Chargebacks and Payment Disputes

Customers should contact CubiCloud support before initiating a chargeback or payment dispute where the issue concerns a Service, billing error, or refund request.

A chargeback does not automatically establish that a payment was invalid.

Where a customer initiates a chargeback without first attempting to resolve a legitimate billing issue with CubiCloud, we may:

• Suspend affected Services;
• Restrict account access;
• Investigate the transaction;
• Provide relevant transaction and Service records to the payment provider;
• Dispute the chargeback where appropriate; and
• Terminate the account where fraud or abuse is established.

We reserve the right to provide evidence supporting a legitimate transaction or Service delivery to payment processors, banks, or dispute-resolution providers.

16. Fraud Prevention

To protect customers and our infrastructure, CubiCloud may request additional verification before processing certain refunds.

We may delay, reject, or investigate transactions where there are reasonable indications of:

• Payment fraud;
• Account abuse;
• Identity misuse;
• Multiple fraudulent refund requests;
• Suspicious payment activity; or
• Attempts to circumvent billing controls.

Fraudulent activity may result in account suspension or termination and may be reported to relevant authorities where appropriate.

17. Refund Processing

Approved refunds will generally be issued to the original payment method used for the transaction, where technically possible.

Refund processing times may depend on:

• The payment provider;
• Banks or financial institutions;
• Payment networks; and
• International processing times.

CubiCloud is not responsible for delays caused by payment processors or financial institutions after the refund has been successfully initiated.

Where the original payment method cannot receive the refund, CubiCloud may determine an alternative refund method where appropriate.

18. Transaction and Processing Fees

Where permitted by applicable law and the terms of the relevant payment provider, third-party processing fees or non-recoverable transaction costs may be excluded from certain refunds.

We will not intentionally deduct fees that applicable law requires us to return.

19. How to Request a Refund

Refund requests should be submitted through the official CubiCloud support system.

A refund request should include:

• Your CubiCloud account information;
• The affected Service;
• Invoice or transaction information;
• The reason for requesting the refund;
• A description of the technical or billing issue, where applicable; and
• Any relevant screenshots, logs, or other supporting information.

Submitting a request does not guarantee that a refund will be approved.

20. Refund Review

CubiCloud may review:

• Service usage;
• Server uptime;
• Resource consumption;
• Support history;
• Configuration changes;
• Billing records;
• Payment information;
• Account history; and
• Relevant technical logs.

This information may be used to determine whether the request meets the requirements of this Refund Policy.

21. Exceptions

CubiCloud may approve an exception to this policy at its discretion.

An exception granted in one case does not create an obligation to grant the same exception in another case.

Exceptions do not modify the general terms of this Refund Policy unless expressly confirmed by CubiCloud.

22. Changes to This Refund Policy

CubiCloud may update this Refund Policy from time to time to reflect changes in our Services, billing practices, payment providers, legal requirements, or operational policies.

The updated version will be published on our website with a revised "Last Updated" date.

Changes will generally apply to future purchases and transactions unless otherwise required by applicable law.

23. Contact

For refund or billing questions, please contact CubiCloud through our official support channels.

Website: https://cubicloud.in

Billing/Support: [email protected]